Information about customs
It may happen that a package will be kept at customs for inspection. Unfortunately, the inspection could take up to 45 days to send the package forward to the delivery address. Please let us know if you haven’t received your package after the customs clearance time. After those 45 days, we will start an investigation on your shipment.
- Please note that during sales periods delivery can take longer than usual.
- Delivery times as shown below count from the day your package is shipped from the JUST QV warehouse.
- Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.
Delivery times vary depending on the post delivery service you choose:
Standard: 15-20 business days
Express: 5-10 business day
Rest of The World
Delivery times vary depending on the UPS delivery service you choose:
Standard: 30-45 business days
Express: 10-15 business days
You have free shipping on orders above €130. When your order total is lower than €130, shipping costs will be charged depending on your delivery address and method.
After you've filled in all fields on the left side of the page, you can review the shipping costs. Depending on your delivery address, you can select a faster service for an added fee.